# Actions

Track how often the agent runs actions, and which ones, so you can see where it does real work.

**Path:** Analytics → Dashboard → Conversations

Actions are where the agent does real work in a conversation: calling your APIs, creating records, running workflows. Action analytics show how often that happens and which actions run.

## Action Calls

The **Action Calls** widget counts how often the agent triggered an action across the selected period, with a total and a **trend %** against the previous period. View it as a **KPI** (single number), **Line** (time series), or **Stacked Bar** from the widget's `⋯ → Chart Type` menu, and filter by **Agent** or **time range**.

## Which actions run

In [Reports](/user-guides/analytics/reports/), add the **Action Called** metric and break it down by **Action key** to see which actions are called most, as a stacked bar over time:

- A **zero-usage** action may have a bug, or the agent doesn't know when to call it.
- A **low-usage** action may need better instructions.
- **Action Response Received** confirms the action actually returned.

## Use it

- **Rising Action Calls with a steady Resolution Rate** means the agent is resolving more by *doing*, not just answering.
- **Cross-check with [Signals frequency](/user-guides/analytics/signals-frequency/):** a growing **Agent Action Gap** points to actions users need that don't exist yet.

## Related

- [Conversation metrics](/user-guides/analytics/conversation-metrics/): volume and resolution.
- [Authoring actions](/user-guides/authoring-actions/) and [The action lifecycle](/user-guides/action-lifecycle/): build and iterate on actions.