# Segments

Define named groups of users by attribute or behavior, then filter every Analytics view by them.

<Mermaid chart={`flowchart LR
    S["Segment<br/>Pro users, 3+ convos"] --> D["Dashboard"]
    S --> R["Reports"]
    S --> A["Audience"]
    style S fill:#1842ef,stroke:#1842ef,color:#ffffff
    style D fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
    style R fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
    style A fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
`} />

**Path:** Analytics → Segments

Segments let you define named groups of users based on shared attributes or behaviors. Open it from the segment icon in the Analytics sidebar.

## Create a segment

Click **Create New**. Define rules — for example, "Users whose subscription is Pro AND who had more than 3 conversations in the last 30 days." Save the segment with a name and description.

## Use a segment

Once created, segments appear as filter options throughout Analytics — on [Dashboard](/user-guides/analytics/dashboard/) widgets, in the [Audience](/user-guides/analytics/audiences/) view, and in [Reports](/user-guides/analytics/reports/). They let you compare how different user groups experience the agent.