# Session replay

Watch recordings of user sessions to see exactly what a user did around an agent conversation.

**Path:** Analytics → Session Replay

Session Replay records user sessions so you can watch exactly what a user did in your product during or around an agent conversation. Open it from the play button icon in the Analytics sidebar.

## Replay list

Each row shows:

- **User** — who the session belongs to.
- **Recording ID** — unique identifier for the recording.
- **Start Time** — when the session began.
- **Start URL** — the page the user was on when the session started.
- **Duration** — how long the session lasted.

Filter by **Start time** (default: last 7 days) or use **+ More Filters** to narrow by user or URL.

<Mermaid chart={`flowchart LR
    F["Form field"] --> M{"Privacy rule?"}
    M -->|"MASK"| MA["Replace with ****"]
    M -->|"UNMASK"| UM["Capture actual text"]
    M -->|"EXCLUDE"| EX["Skip entirely"]
    style F fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
    style M fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
    style MA fill:#fef3c7,stroke:#d97706,color:#0a0e1a
    style UM fill:#d1fae5,stroke:#059669,color:#0a0e1a
    style EX fill:#fee2e2,stroke:#dc2626,color:#0a0e1a
`} />

## Watching a replay

Click any row to open the recording. Playback shows exactly what the user saw on screen, with agent conversation events overlaid as a timeline.

:::note[Use case]
A user had a conversation that escalated to a human. Watch the session replay to see what they were trying to do right before they asked the agent, so you can improve the relevant [Knowledge](/user-guides/knowledge-base/) article or [Action](/user-guides/authoring-actions/).
:::