# Integrations

Connect your agent to third-party products — knowledge bases, support chat, ticketing and handoff, CRM, and product analytics.

**Path:** Agent Studio → Integrations

Integrations connect your agent to the third-party products your team already runs. They group by what each one does for the agent: feed its knowledge, hand off a conversation, or forward its events.

This is not where you embed the agent into your own product. For that, see [Setup & embed](/user-guides/setup/).

## Knowledge base

Feed the agent's [Knowledge](/user-guides/knowledge-base/) from content that already lives elsewhere. These are configured under **Knowledge → [Sources](/user-guides/knowledge-sources/)**, not the Integrations panel.

| Source | What it does |
| :--- | :--- |
| **Intercom** | Syncs your Intercom Help Center articles over the Intercom API, authenticated with an access token so it can reach gated content. See [Adding knowledge sources](/user-guides/knowledge-sources/). |
| **Zendesk** | Syncs your Zendesk help center articles into Knowledge. See [Adding knowledge sources](/user-guides/knowledge-sources/). |
| **Public sites** | Crawls a public website or adds a single page. See [Adding knowledge sources](/user-guides/knowledge-sources/). |

## Support chat

Hand off a live conversation into a chat widget running on your own site, seeded with a one-line summary of the problem.

| Destination | What it does |
| :--- | :--- |
| **Intercom** | Opens the Intercom Messenger with the summary attached. See [Intercom](/user-guides/integrations-intercom/). |
| **Zendesk** | Opens the Zendesk messaging widget (or Web Widget). See [Zendesk](/user-guides/integrations-zendesk/). |

## Support ticketing & handoff

Escalate asynchronously — route the summary and context to a ticket or endpoint. See [Support handoff](/user-guides/support-handoff/) for triggers and setup.

| Destination | What it does |
| :--- | :--- |
| **Email** | Sends the summary to a support address; point it at a Zendesk support address to open a ticket. |
| **Webhook** | POSTs the handoff to any endpoint so you can route it into your own system. |
| **HubSpot** | Pushes the handoff to HubSpot as a support ticket. |

HubSpot can also **pull customer data into Foldspace**.

## Slack

Run the agent in Slack as a **Q&A agent**. This is a limited surface: it answers questions from your [Knowledge](/user-guides/knowledge-base/), but it can't run [actions](/user-guides/authoring-actions/) or render UI.

## Tracking

Forward agent events to the product analytics your team already runs. Forwarding is set up in code with the SDK, so each provider links to its Developer Guide reference.

| Provider | Setup |
| :--- | :--- |
| **Amplitude** | See [Amplitude](/reference/amplitude/). |
| **Mixpanel** | See [Mixpanel](/reference/mixpanel/). |
| **Segment** | Fans events out to your connected destinations. See [Segment](/reference/segment/). |

:::tip[Connecting data and tools over a protocol?]
Integrations cover ready-made product connections. To give the agent tools and data over a protocol, see [MCP servers](/user-guides/mcp-servers/) and [A2A agents](/user-guides/a2a-agents/).
:::