# Intercom knowledge base

Connect your Intercom Help Center as an authenticated knowledge source, so the agent can sync articles that sit behind a customer login and keep them current as your support team edits them.

**Path:** Agent Studio → Knowledge → Sources → **+ Add Source** → **Help Center** → **Intercom**

The Intercom connector syncs your Intercom **Help Center** articles into the agent's [Knowledge](/user-guides/knowledge-base/) over the Intercom API, with no crawling. It authenticates against the API with an access token and keeps articles current as your support team edits them. Because it authenticates rather than crawls, it supports **gated knowledge bases**, which are commonly kept behind a customer login.

This is the Intercom **knowledge** connection. It's separate from the Intercom **support handoff**, which lives in Integrations. See [Intercom](/user-guides/integrations-intercom/).

## Before you start

- An active Intercom subscription with a **Help Center** and published articles.
- An **Intercom access token**. Find it in your Intercom Developer Hub under **Authentication**. The token needs read access to Help Center content.

## Connect

From the knowledge article list, click **+ Add Source**, choose **Help Center**, then pick **Intercom**. The connector opens a four-step wizard: **Connection → Help center → Collections → Review**. The **Current configuration** panel on the right tracks your choices as you go.

### 1. Connection

Enter the source details and authenticate:

- **Source Name**: a unique name for this source, so you can tell it apart from other connectors in the source list (for example, `Main Intercom Source`).
- **Intercom Access Token**: paste the token from your Developer Hub.
- **Enable weekly auto-resync** (optional). When on, the connector re-syncs your Intercom content every week so collections and articles stay up to date. Leave it off to sync only on demand.

### 2. Help center

Once the token authenticates, pick which **Help Center** to sync. If your workspace has more than one, select the one whose articles the agent should draw on.

### 3. Collections

Choose the **collections** to bring in. Select all of them, or narrow to the collections relevant to your agent so it isn't retrieving from content it shouldn't surface.

### 4. Review

Confirm the source name, target Help Center, selected collections, and whether weekly auto-resync is enabled. Finish to start the first sync.

## After connecting

The source appears in the left sidebar under **Websites / Help centers**, and its articles populate the main article list with their **Synced** date. Confirm the expected articles pulled in before you rely on the agent to answer from them. See [Validating & improving](/user-guides/knowledge-validation/).

To refresh manually at any time, re-sync the source from its row. With **weekly auto-resync** enabled, edits your support team makes in Intercom flow in automatically once a week.

## Related

- [Adding knowledge sources](/user-guides/knowledge-sources/): all source types and how they sync.
- [Zendesk knowledge base](/user-guides/knowledge-zendesk/): the equivalent connector for Zendesk Guide.
- [Intercom](/user-guides/integrations-intercom/): using Intercom for support handoff.