# Zendesk integration

Use Zendesk as a knowledge source and as a support-handoff destination.

Zendesk connects to Foldspace in two independent ways, each set up where it belongs.

- **Knowledge base:** sync your Zendesk help center articles into the agent's Knowledge. This connection is made in the **Knowledge** module, not in Integrations. See [Adding knowledge sources](/user-guides/knowledge-sources/).
- **Support handoff:** when the agent reaches its limits, it escalates to your Zendesk support team with a one-sentence summary, so the handoff arrives with context instead of a cold start.

Pick one handoff path per surface: a live chat handoff into the Zendesk widget where you staff it, or an email handoff that opens a ticket everywhere else.

## Related

- [Zendesk](/user-guides/integrations-zendesk/): the full setup for both connections.
- [Connecting Foldspace to Zendesk](/guides/zendesk-handoff/): the live-chat handoff, with code.
- [Support handoff](/user-guides/support-handoff/): how escalation works across destinations.