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Integrations

Zendesk integration

Zendesk connects to Foldspace in two independent ways, each set up where it belongs.

  • Knowledge base: sync your Zendesk help center articles into the agent’s Knowledge. This connection is made in the Knowledge module, not in Integrations. See Adding knowledge sources.
  • Support handoff: when the agent reaches its limits, it escalates to your Zendesk support team with a one-sentence summary, so the handoff arrives with context instead of a cold start.

Pick one handoff path per surface: a live chat handoff into the Zendesk widget where you staff it, or an email handoff that opens a ticket everywhere else.

Section titled “Related”