What's New
What shipped in Foldspace, newest first. Each release page covers what the feature does, where it lives in the app, and what you have to configure to use it.
For the reference documentation behind any of these, follow the links at the end of each release page.
- Conversational Analytics
Read what users ask your agent, whether it resolved, what it could not do, and what it cost.
- Zendesk integration
Use Zendesk as a knowledge source and as a support-handoff destination.
- Agent Glossary
Upload a glossary so the agent understands your product's own terminology.
- Intercom integration
Use Intercom as a knowledge source and as a support-handoff destination.
- Bring your own key
Run your agents on your own OpenAI or Gemini key instead of the built-in Foldspace key.
- Share current tab
Give the agent real-time awareness of the page the user is on.
- Shared State (Tandem)
Sync your product's UI state with the agent in real time, for two-way, state-aware experiences.
- Real-time voice
Speech to Text and two-way Voice Chat, so the agent can listen and speak.