Agent Glossary

The Agent Glossary teaches the agent the words your product uses: internal terminology, product-specific language, and the variations your users type instead. It is uploaded to the Knowledge Center alongside your other knowledge sources, and it applies across the agent rather than only to localized conversations.

Note

Dedicated reference documentation for the glossary is still being written. Until it lands, the Knowledge base page covers the Knowledge Center it is uploaded to.

Related

• Knowledge base: the Knowledge Center the glossary lives in.
• Pointers: the other way to teach the agent your terminology, by linking a phrase to a document.
• Localization: runtime language and localized conversation starters.