Knowledge Base

Path: Agent Studio → Knowledge

Knowledge is the information your agent uses to answer questions. The page has two tabs: Sources and Folders.

Sources tab

Sources are the origin points for your knowledge. Each source shows the number of articles it contains and its sync status (for example, “Synced” with the date of the last update).

Add a source

Click + Add Source in the top-right to open the Add knowledge source picker. There are seven source types:

Source type	What it does	Best for
Crawl Website or Help Center	Indexes an entire knowledge base by crawling from a starting URL	Support sites, docs portals, and Help Centers on your own domain
Add Single Web Page	Adds one specific public-facing page as a knowledge source	A single blog post, FAQ page, doc article, or landing page
Create Internal Article	Write a guide or best practice directly inside Foldspace	Knowledge that doesn’t exist publicly — SOPs, internal FAQs, escalation guides
Add Training Video	Uses an online video to train the agent or enrich answers with visual context	Product demos, tutorial videos, onboarding recordings
Upload File (PDF, DOCX, or PPTX)	Imports content from a document to expand agent knowledge	Product glossaries, pricing sheets, specs, slide decks
Help Center (API)	Connects directly to Intercom, Zendesk, Salesforce, and other platforms via API	Teams already on a help-desk platform — syncs automatically without crawling
Glossary	Defines key terms and translations so the agent uses consistent vocabulary	Product terminology, abbreviations, brand names, translated terms

After selecting a source type, provide the URL, file, or content as prompted. The source appears in the left sidebar under the appropriate category.

Folders tab

Folders let you organize knowledge by topic or page context. This is useful when you want the agent to surface specific content only on certain pages of your app.

Knowledge article list

The main table shows every individual article with:

• Name — the article title.
• URL — the source URL (for web content).
• Location — which folder or source it belongs to.
• Synced — how recently it was last updated.

Tip

When the agent gives a wrong or incomplete answer, a missing or out-of-date Knowledge source is usually the cause. Review sync status regularly so stale content gets refreshed.