Subscription Explorer

The Subscription Explorer provides a 360-degree view of a specific account, organization, or subscription plan. Unlike the User Profile (which focuses on a single person), this view aggregates data across all users and interactions tied to a specific subscription ID.

1. Subscription Snapshot (Left Sidebar)

The left panel displays high-level metadata about the account. This is divided into two sections:

Default Attributes

System-generated data that tracks the lifecycle of the subscription.

• Identify ID: The unique UUID used to link this subscription in your database.
• Timestamps: Track exactly when the subscription was Created, Last Modified, and Last Seen (active).

Custom Attributes

Business-specific metrics that you have defined for your application. Use these to gauge account health at a glance:

• Usage Stats: Metrics like Total Number of Conversations (e.g., 1,969) or Total Users (e.g., 300).
• Business Context: Fields like Stage (e.g., Adoption), Type (e.g., freemium), and Contract Value.

2. Activity & Conversations (Main Panel)

The central area allows you to inspect the actual interactions occurring within this subscription.

The Conversations Tab

This view lists every AI interaction associated with the account, sorted chronologically.

• Context Selector: Use the dropdown in the top right (e.g., SaaS Chat - RAG Function test) to filter conversations by a specific Agent or Conversation Flow.
• Conversation Cards: Each row represents a distinct session and displays:
  • User: The specific person who initiated the chat.
  • Topic: A summary of the user’s intent.
  • Conversion Score: An automated quality score (0-100) indicating how successful the interaction was.
  • Date: When the interaction occurred.

The Users Tab

(Visible next to Conversations) Click this tab to see a roster of all individual user profiles linked to this subscription.

3. Common Use Cases

• Health Checks: Quickly scan the Custom Attributes to see if a “Freemium” account is hitting usage limits (e.g., High Total Subscriptions or Users).
• Quality Audit: Scroll through the Conversations list and look for low Conversion Scores (e.g., 0 or 60) to identify failed interactions or users who need support.
• Churn Prevention: Monitor the Last Seen Date to identify dormant subscriptions that may be at risk of churning.