Segments

flowchart LR
  S["Segment<br/>Pro users, 3+ convos"] --> D["Dashboard"]
  S --> R["Reports"]
  S --> A["Audiences"]
  style S fill:#1842ef,stroke:#1842ef,color:#ffffff
  style D fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
  style R fill:#e8ecff,stroke:#1842ef,color:#0a0e1a
  style A fill:#e8ecff,stroke:#1842ef,color:#0a0e1a

Path: Analytics → Segments

Segments let you define named groups of users based on shared attributes or behaviors. Open it from the segment icon in the Analytics sidebar.

Create a segment

Click Create New. Define rules — for example, “Users whose subscription is Pro AND who had more than 3 conversations in the last 30 days.” Save the segment with a name and description.

Use a segment

Once created, segments appear as filter options throughout Analytics — on Dashboard widgets, in the Audience view, and in Reports. They let you compare how different user groups experience the agent.