Integrations

Path: Agent Studio → Integrations

Integrations connect your agent to the third-party products your team already runs. They group by what each one does for the agent: feed its knowledge, hand off a conversation, or forward its events.

This is not where you embed the agent into your own product. For that, see Setup & embed.

Knowledge base

Feed the agent’s Knowledge from content that already lives elsewhere. These are configured under Knowledge → Sources, not the Integrations panel.

Source	What it does
Intercom	Syncs your Intercom Help Center articles over the Intercom API, authenticated with an access token so it can reach gated content. See Adding knowledge sources.
Zendesk	Syncs your Zendesk help center articles into Knowledge. See Adding knowledge sources.
Public sites	Crawls a public website or adds a single page. See Adding knowledge sources.

Support chat

Hand off a live conversation into a chat widget running on your own site, seeded with a one-line summary of the problem.

Destination	What it does
Intercom	Opens the Intercom Messenger with the summary attached. See Intercom.
Zendesk	Opens the Zendesk messaging widget (or Web Widget). See Zendesk.

Support ticketing & handoff

Escalate asynchronously — route the summary and context to a ticket or endpoint. See Support handoff for triggers and setup.

Destination	What it does
Email	Sends the summary to a support address; point it at a Zendesk support address to open a ticket.
Webhook	POSTs the handoff to any endpoint so you can route it into your own system.
HubSpot	Pushes the handoff to HubSpot as a support ticket.

HubSpot can also pull customer data into Foldspace.

Slack

Run the agent in Slack as a Q&A agent. This is a limited surface: it answers questions from your Knowledge, but it can’t run actions or render UI.

Tracking

Forward agent events to the product analytics your team already runs. Forwarding is set up in code with the SDK, so each provider links to its Developer Guide reference.

Provider	Setup
Amplitude	See Amplitude.
Mixpanel	See Mixpanel.
Segment	Fans events out to your connected destinations. See Segment.