Audiences
Path: Analytics → Audience
The Audience view lists every identified user who has ever interacted with your agent or been tracked in your product. Open it from the people icon in the Analytics sidebar.
User table columns
Section titled “User table columns”| Column | Description |
|---|---|
| Name | User’s display name |
| User’s email address | |
| Last Seen Date | Most recent session timestamp |
| Last Subscription ID | Current subscription identifier |
| Identify ID | The ID your product passes to Foldspace via the embed code |
| User Type | Role classification (e.g., USER) |
| Role | Specific role within their account |
| Lead Date | When the user was first identified as a lead |
| Sign Up Date | Account creation date |
| Last Modified Date | When the user record was last updated |
| Last User Agent | Browser or device string from their last session |
| Last Device | Device type (Mac, iPhone, Android, etc.) |
Filtering
Section titled “Filtering”Use the Last Seen Date filter at the top-left, or + More Filters to narrow by any column. You can filter by user type, device, subscription status, date ranges, and more. Saved segments also appear here as filter options.
User profiles
Section titled “User profiles”Click any row to open the individual user profile, which shows their full conversation history, session replays, and attribute timeline.