Analytics
Analytics is where you measure how people use your agent and your product: what they ask, what the agent does, what it costs, and how behavior differs across groups of users. Select Analytics from the top-left app switcher.
Every conversation and tracked event flows in automatically once the agent is embedded. From there you can watch trends on a Dashboard, slice the data in Reports, and drill into a single user or session.
Core tools
Section titled “Core tools”Start here to see the shape of usage over time and build the views your team checks daily.
Dashboard A canvas of metric widgets tracking engagement over time.
Reports Build custom analyses across the full metric library.
Event Explorer Browse every event and metric, and build cost and token analyses.
The two lenses
Section titled “The two lenses”Analytics splits into two views of the same data.
Conversational analytics How the agent performs on conversations: metrics, intent, gaps, sentiment, and cost.
Product analytics How people use the product over time: active users, retention, audiences, and segments.