Recording Settings

Path: Settings → Recording Settings

Recording Settings control what Session replay captures: whether recording runs, how much is sampled, which users are excluded, and how sensitive form and element data is handled. Changes to the capture rules affect future sessions only.

Mask vs exclude

Two of the settings below use the same choice for handling an element:

Rule	Effect
Mask	Captures the user interaction but conceals the text content.
Exclude	Drops the element from capture entirely, including any interactions.

Recording activation

The master toggle. When off, no sessions are recorded.

Sample Rate

Sets the share of sessions to record, then Update. A rate of 0 records nothing; raise it to capture more. Use a lower rate on high-traffic sites to keep volume manageable.

Excluded email patterns

Wildcard or regex patterns (for example *@company.com). Matching users are excluded from lead identification and session recording (once SDK support is enabled). Use Add Pattern to add one, then Update. This is the place to keep your own team and internal users out of recordings.

Form privacy

A ruleset that protects user-entered content in forms on your site. Each form selector carries a Mask or Exclude rule, and you can Add Exception for elements that don’t contain sensitive information. Default selectors:

Selector	Default rule
input	Mask
input[type=radio]	Exclude
input[type=checkbox]	Mask
textarea	Mask
[contenteditable]	Mask

Element data capture rules

Custom, selector-based rules for what session replay captures, beyond the form defaults. Each rule is a CSS selector set to Mask or Exclude, with optional exceptions. Use Create New to add one, and the row actions to edit or delete. For example, Foldspace ships rules to exclude credit-card fields ([autocomplete^=cc-]) and password inputs (input[type=password]).

Related

• Session replay: where recorded sessions are watched.
• PII Control: agent-level masking of PII in conversations (distinct from recording’s form privacy).